Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Digital goods (ebooks and audiobooks) are delivered instantly by an email. PLEASE NOTE: These will be shipped to the email address on record with our Site. Please check this email address as well as your spam folder if you do not receive the email within 3 minutes. If you have Gmail, the email might be in your Promotions folder
Print books are printed in Australia and shipped via Sendle.
If you received damaged or defective print books, or if your order failed to arrive, we are happy to provide a replacement order. Please notify us within 30 days of your order’s shipment date.
For physical goods (such as print books) you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Print Book shipping times vary between countries. Estimated shipping times alongside choices of shipping methods are shown at checkout.
We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.
Refund Policy
Refunds for Goods
For ebooks, as these are instant downloads, no refund can be given.
Otherwise, refunds do not apply to the following goods: ebooks and signed paperbacks. Ebooks are instant downloads and signed paperbacks are customised items.
Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of skylerandra.com (the “Site”). This Site is owned and operated by Skyler Andra. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Effective as of the 1st day of July, 2024
Agree to emails
By downloading or purchasing an item from the Site, you actively and specifically consent to receiving marketing emails from Skyler Andra. You may unsubscribe at any time.
Intellectual Property
All content published and made available on our Site is the property of Skyler Andra and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site,
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Violate the intellectual property rights of the Site owners or any third party to the Site. Act in any way that could be considered fraudulent, or No copying of images or text. These are copyright 2024 Skyler Andra. All rights reserved.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site you agree to the following
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information If it changes,
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site: ebooks, Print books.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site: Credit Card.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any Iaw or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Print books are delivered by shipping via Sendle.
Ebooks are delivered via emailed download link.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient of the physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
For signed paperbacks no refund can be given as these are customized items.
Consumer Protection Law.
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Skyler Andra and our officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Skyler Andra and our officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of New South Wales.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
skylerandraauthor@gmail.com
Effective Date: 1st day of July, 2024
Privacy Policy
Type of website: Ecommerce
Effective date: 1st day of July, 2024
skylerandra.com (the “Site”) is owned and operated by Skyler Andra and is the data controller and can be contacted at:
skylerandraauthor@gmail.com
This privacy policy sets out how Skyler Andra uses and protects any information that you give Skyler Andra when you use this website.
Skyler Andra is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Skyler Andra may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
The personal data we will collect; email address, physical address, and contact details. Use of collected data; who has access to the data collected; The rights of Site users; and The Site’s cookie policy
This Privacy Policy applies in addition to the terms and conditions of our Site
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to.
The conditions set out in this Privacy Policy
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: By unsubscribing or via email to skylerandraauthor@gmail.com.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the personal data of users in the EU:
Users have provided their consent to the processing of their data for one or more specific purposes
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy, We will not collect any additional data beyond the data listed below without notifying you first.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided to us.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
Location; Clicked links; Visited pages; Abandoned carts: Abandoned checkouts
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes: Statistics.
Who We Share Personal Data with Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If the law requires it; lf it is required for any legal proceeding: To prove or protect our legal rights; and To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
Links to other websites
Our website may contain links to other websites of interest However once you have used these links to leave our site you should note that we do not have any control over that other website Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We collect emails only for the purposes of sending new release and book information, not names or any other personal information apart from addresses.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved
How We Protect Your Personal Data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical. electronic, and managerial procedures to safeguard and secure the information we collect online.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
Right to be informed; Right of access: Right to rectification: Right to erasure; Right to restrict processing: Right to data portability: and Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact Skyler at skylerandraauthor@gmail.com.
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that, you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Date Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “unsubscribe” on any marketing email or updating your email preferences under “Your Account”.
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its sole purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site: Analytical cookies and Third Party Cookies.
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and
Third-party cookies are created by a website other than ours. Third-party cookies in use are Facebook, Youtube and Woocommerce.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic /log cookies to identify which pages are being used. This helps analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date at the top of this Privacy Policy: We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary we may notify users by email of changes to this privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue, if you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority, You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with supervisory authority by contacting Skyler at skylerandraauthor@gmail.com.
Contact Information
If you have any questions, concerns or complaints you can contact Skyler at skylerandraauthor@gmail.com.